Call Center Representative
Company:Lap of Love
Location:United States, EST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailMicrosoft Office SuiteAdaptabilityActive listeningCRM
Requirements:
Experience working in high call volume, customer service, or call center environments. A wired Ethernet connection is required. Ability to quickly learn custom software and other programs. Previous experience in a work-from-home environment. High attention to detail and ability to adapt to new processes. Must be punctual and timely. Attend mandatory 4-week intensive training program at the beginning of employment. Must be able to sit for extended periods of time. Must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds.
Responsibilities:
Guide emotional conversations in a calm and peaceful manner. Provide customer service by engaging in positive interactions with pet families. Answer a high volume of customer service calls in a work from home/ remote environment. Gather and accurately document the pet’s medical information and schedule appointments. Meet all productivity, quality, and performance standards.
