Call Center Representative
Company:Lap of Love
Location:Indianapolis, Indiana, United States, EST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationInterpersonal skillsAdaptabilityRelationship buildingCritical thinkingEmpathyVerbal communicationTroubleshootingActive listeningStrong work ethicAbility to learn
Requirements:
Experience working in high call volume, customer service, or call center environments. A wired Ethernet connection is required. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom. Previous experience in a work-from-home environment or working with minimal peer interactions. High attention to detail and ability to adapt to new processes. Expected to be present for work, on time, every day for the entire duration of their shift. Must be able to sit for extended periods of time. Must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds.
Responsibilities:
Guide emotional conversations in a calm and peaceful manner. Provide customer service by engaging in positive interactions with pet families. Answer a high volume of customer service calls in a work from home/ remote environment. Gather and accurately document the pet’s medical information and schedule appointments. Meet all productivity, quality, and performance standards. Go above and beyond to provide stellar customer service.
