IT Strategy & Systems Manager - REMOTE - #34799

At least 5 years of experience in the IT/Software industry At least 3 years in a management role focused on IT strategy Proven experience leading the implementation of modern SaaS communication tools Strong understanding of technology for lead identification, capture, and routing Demonstrated ability to manage and mentor a technical team Ability to use a Business Analyst effectively for project scoping

Lead implementation of new communication and workflow tools (Front.com, Dialpad, chat services) Redesign and implement end-to-end lead flow processes Oversee replacement and optimization of web forms Conduct analyses of existing systems Define IT stack cleanup and modernization roadmap Ensure IT projects align with company objectives Manage and mentor Business Analyst and Developers Identify and automate manual processes Select, negotiate, and manage external vendors Consolidate and clean proprietary data Ensure stability, security, and performance of applications