Technical Program Manager III

Bachelor’s degree in Computer Science, Software Engineering, or a related technical field 5-7+ years of experience in technical program management Proven expertise in managing health insurance platforms, data pipelines, and claims processing systems Hands-on experience with self-funded insurance models and associated technologies is highly preferred Proven ability to meet deadlines in a fast-paced, changing environment Skilled at building relationships and moving projects forward with diverse audiences Strong problem-solving and analytical skills Strong organization skills Strong leadership skills Familiarity or expertise with Care Management (CaseTrakker), CRM & Engagement (Microsoft Dynamics 365), Roadmap & Strategy (Aha!), and Delivery Management (Azure DevOps)

Manage daily stand-ups, sprint planning, and retrospectives Act as the first point of contact for technical issues regarding CaseTrakker or Dynamics 365 workflows Maintain technical documentation and process flows Coordinate release schedules and User Acceptance Testing (UAT) Generate burn-down charts and velocity reports from ADO Lead technical programs requiring simultaneous updates to claims system and Dynamics 365 Identify and track critical path dependencies across programs Partner with Architects to define technical requirements Proactively identify technical risks and propose mitigation strategies Customize Azure DevOps boards, queries, and dashboards Define and evolve program management standards Manage the "Program of Programs" Mentor Level 1 and 2 TPMs Define the long-term technical strategy for the internal toolset Establish the governance framework for Azure DevOps Ensure technical solutions comply with HIPAA and security standards