Customer Success Manager - Remote
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Nevis WealthWealth Management
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Product ManagementStrategyCommunication SkillsProblem SolvingAccount ManagementEmpathyRelationship managementCustomer Success
Requirements
- 4+ years of experience in strategy consulting or in client-facing roles within high-growth tech companies.
- Excellent communication skills and exceptional EQ: empathic, thoughtful and to the point.
- Practical problem-solver.
- Borderline-pathological obsession with productivity - Both personal and professional.
- Excited about the Wealth Management industry.
Responsibilities
- Own the relationship with Nevis’ actual daily users, from onboarding to power-user award.
- Build processes and tools to monitor and drive engagement with our products.
- Research all the possible ways in which Nevis works and does not work for our customers by observing and talking directly with them.
- Document and introduce new products and features to customers to ensure they are fully understood and used.
- Collect, structure and deliver insightful product feedback to the most relevant stakeholders within our Product team.
- Provide relevant, granular and timely insights to help our founders and team members prioritize at all levels.
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