Implementation Specialist

2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment Experience working in a fast-paced, high-growth startup environment Strong communication and presentation skills across live calls, video meetings, email, and webinars Ability to build rapport quickly and adapt approach based on customer goals Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations Comfort demonstrating product value High ownership mentality with the ability to work autonomously Exceptional organization, time management, and attention to detail

Own and manage multiple concurrent customer onboardings Guide customers through their onboarding journey Deliver high-quality customer interactions Execute Roofr training sessions Partner cross-functionally with Product, Account Management, and other Revenue teams Track and manage key onboarding metrics Contribute to the design, documentation, and continuous improvement of the onboarding journey Identify opportunities to introduce and position additional Roofr products Act as a trusted onboarding partner