Solution Expert

3 years of professional consulting experience, preferably in a customer facing role Previous deployment experience of SaaS products, ideally HR related Project management skills Good understanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset Ability to adapt to audience and communicate complex information clearly Organized, structured, rational, analytical, able to manage priorities Fluent French (US/UK) / B2 level or equivalent English

Act as trusted advisor for strategic customers in RUN phase Analyze advanced client needs and challenge existing setups Translate requirements into scalable solutions within the 360Learning platform Manage a portfolio of customers throughout their lifecycle Drive product adoption and deliver tailored solutions beyond standard capabilities Lead complex integrations (APIs, flat files, third-party tools) Redesign platform architecture Run solution audits Provide high-level recommendations to maximize business impact Onboard new Solution Experts Contribute to knowledge base Work with partner ecosystem Deliver platform audits Deliver professional services