Administrative Assistant (Cleaning Company & Virtual Assistant Company)

Prior administrative experience is required. Must be able to pass a standard criminal record check. Proven ability to work independently with high autonomy and minimal oversight. Exceptional verbal and written English communication skills. Comfortable utilizing Google Workspace, managing spreadsheets, and navigating CRM platforms. Strong time-management skills with a focus on accuracy and task prioritization. Must be legally authorized to work in Canada. Minimum of 2 years of residency in Canada. Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. Desktop or laptop with at least an Intel Core i5 (8th gen+) or i3 (10th gen+), AMD Ryzen 5, or equivalent processor. Minimum of 8 GB RAM. Backup device meeting or exceeding Intel Core i3 processor performance and functional during power interruptions. Functioning webcam. Noise-canceling USB headset. Quiet, dedicated home office space. Smartphone for communication and verification.

Schedule and confirm weekly client bookings. Assign jobs to cleaners and provide project notes. Answer customer questions across all communication channels. Process invoices, follow up on payments, and organize financial records. Assist with weekly payroll and billing for contractors. Compile weekly service logs and data into reports. Maintain CRM with accurate VA and client records. Audit VA hours and prepare weekly invoices. Oversee new client intake process. Create weekly performance metric summaries. Ensure professional correspondence between clients and VA team. Manage day-to-day administrative projects and record-keeping.