Manager, Account Management

5+ years of experience in enterprise SaaS account management, sales, or customer success. At least 3+ years in a people management role. Proven success driving net revenue retention, expansion, and long-term customer growth. Strong coaching capabilities in consultative selling, strategic account planning, and executive-level communication. Solid business acumen with confidence engaging senior stakeholders. Demonstrated operational strength, including hands-on experience with CRM systems such as Salesforce. Excellent communication and influencing skills across cross-functional teams. Proactive, empathetic leadership style. Nice to have experience with complex, API-first, or platform-based SaaS products. Nice to have a background in scaling teams, processes, or customer programs within high-growth organizations.

Lead, coach, and develop a team of Account Managers. Own team performance across retention, expansion, and net revenue growth. Implement and maintain strong operational processes. Support Account Managers in navigating complex enterprise accounts. Engage directly with strategic customers. Partner cross-functionally with Sales, Product, Solutions, and Marketing. Analyze KPIs and dashboards to identify trends. Promote a high-performance, customer-centric mindset.