EMEA Manager, Account Management

5+ years of experience in enterprise SaaS account management, sales, or customer success. 3+ years managing high-performing teams. Proven record of driving NRR, expansion, and retention through structured account planning and execution. Skilled at coaching teams on strategic customer engagement, consultative selling, and executive communication. Strong business acumen and comfort leading conversations with senior executives on business value and outcomes. Operationally strong, with experience using Salesforce for forecasting, pipelines, and team performance. Excellent communicator who can influence cross-functional partners and inspire team confidence. Proactive, empathetic leader thriving in a fast-paced, collaborative environment. Preferred: Experience leading teams selling complex or API-first software solutions (CMS, SaaS, PaaS, CPaaS). Preferred: Track record of partnering with Product and technical teams to solve customer challenges and identify expansion opportunities. Preferred: Background in scaling programs, processes, or methodologies within a growing organization.

Lead and develop a team of Account Managers. Drive growth and retention within the team's portfolio. Implement operational rigor and processes using Salesforce. Guide expansion strategy for complex accounts. Engage with strategic customers to reinforce value and unblock growth. Collaborate cross-functionally with Product, Solution Architects, and Marketing. Analyze KPIs and dashboards to drive business insights. Model company values and promote a high-performance culture.