Provider Success Associate
34 - 37 USD per hour
Company:Grow Therapy
Location:NYC, San Francisco, Seattle
Languages:English
Skills:
Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsComplianceCustomer SuccessExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkEmpathyStrong communication skillsCross-functional collaboration
Requirements:
Exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance Energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders Takes ownership and moves quickly, with a natural bias for action in time-sensitive workflows Detail-oriented and process-driven, able to translate complex scenarios into clear next steps Thrives in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence
Responsibilities:
Responding quickly and accurately in shared queues Managing internal team ticket resolution Proactive and educational outreach to providers Support transfers to completion Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations Collaborating effectively with cross-functional teams Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team
