Customer Success Lead
Company:Aphex
Location:Australia
Languages:English
Seniority level:Lead
Skills:
LeadershipPeople ManagementCross-functional Team LeadershipMentoringCoachingRelationship buildingAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements:
Proven experience leading and developing a customer success or account management team. Track record of guiding adoption, retention, and expansion in a B2B SaaS environment. Solid commercial instincts and understanding of how CS drives revenue growth. Ability to build relationships with senior stakeholders and navigate complex enterprise accounts. Interest in customer and team success. Comfort with ambiguity and a dynamic environment.
Responsibilities:
Lead and develop a team of 5 CSMs. Own customer outcomes, driving adoption, retention, and expansion. Drive the Land & Expand Engine by working with the sales team. Shape the Australian playbook and propose improvements.
