Product Support Specialist, APAC

Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments End-to-end ownership and autonomy in a mostly async, multi–time zone environment Bilingual proficiency preferred; English and at least one major Asian language (e.g. Japanese, Korean)

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Drive Linear’s expansion into APAC as one of our first hires in-region Investigate and resolve inbound customer issues reported through all communication channels Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience and partner with key local customers