Damage Control Manager - (Remote to CA, WA, NV, AZ, UT, FL)

High School Diploma & Bachelors Degree or higher required. 2+ Work Experience in Fleet, RV or Automotive repair. Knowledge/certification in insurance processes and claims management preferred. Knowledge/certifications in RV Repair, RV Body repair, and Automotive Repair; Certifications preferred. Strong analytical and problem-solving skills with attention to detail. Ability to prioritize tasks and delegate when appropriate. Adaptable interpersonal skills. Ability to work independently and manage multiple priorities. Excellent time management skills. Proficient with Microsoft Office Suite or related software. Ability to use database/spreadsheet software such as Airtable and Excel. Excellent written/verbal communication skills; able to read, write and speak English. Must be authorized to work in the United States. Ability to drive company vehicles. Must be at least 21 years of age. Must present and maintain a clear motor vehicle record. Successfully pass a background check. Open availability to work weekends and holidays based on business needs.

Oversee fleet repair & maintenance activity, vehicle availability, and costs within assigned stations/region of North America. Evaluate fleet vehicle damage reports to estimate, catalog, assign, and oversee repair and maintenance. Maintain accurate records of all damage incidents, repairs, and associated costs. Analyze, identify, and develop solutions to issues affecting fleet health & availability. Use damage estimation software to calculate internal repair costs and create billable invoices for customers. Issue customer damage invoices and respond to customer complaints. Handle all aspects of automotive insurance claims. Review repair estimates, negotiate repair costs, and approve invoices from repair providers. Conduct weekly online meetings with roadsurfer station staff and technicians. Provide Maintenance & Repair (M&R) specific training. Ensure personal and company compliance with damage record-keeping and cost-approval procedures. Document and investigate damage incidents and discuss preventive measures. Personally support repair teams in coordinating repairs or service work. Abide and enforce all applicable regulations and company policies. Support the Regional Technician in administrative tasks and repair management. Respond rapidly to internal tickets for Breakdown/Accident Assistance. Coordinate vehicle recovery for abandoned vehicles. Review and approve urgent repair estimates.