Retention Strategist (Email/SMS) - eCommerce LTV Growth

2+ years hands-on eCommerce Email/SMS experience 2+ years inside Klaviyo (flows, segmentation, deliverability, testing) Proven results increasing LTV, repeat rate, or flow revenue contribution Experience managing lists of 50k–100k+ Ability to analyze cohorts, retention curves, and order behavior Strong ability to brief copy/design clearly Superior communication — written & verbal Strong prioritization and ability to manage multiple accounts

Build, optimize, and scale email/SMS flows and campaigns Design post-purchase and LTV journeys Manage segmentation, behavioral triggers, and predictive audiences Analyze performance across Klaviyo, Shopify, and Hiro Analytics Identify opportunities for LTV growth and repeat purchases Run hypothesis-driven tests and document findings Lead retention strategy meetings and provide strategic clarity