Technical Business Analyst

Analytical Thinking: Ability to break down complex problems into structured, logical components. Comfortable working with ambiguity and driving clarity through questioning and synthesis. Stakeholder Management: Strong interpersonal skills with ability to engage and align technical and non-technical stakeholders. Effective workshop preparation and facilitation. Professional interaction in customer-facing and research activities. Detail Orientation: Able to see edge cases, inconsistencies, and downstream impacts. Systematic approach to detail and risk identification. Effective Communication: Clear written and verbal communication tailored to the audience. Domain Knowledge: Clear written and verbal communication tailored to the audience. Success Behaviours: Curiosity, proactive problem solving, respectful collaboration, independent work with collaboration when needed, establishing clarity in ambiguous situations, ownership of tasks, autonomy across time zones, continuous learning.

Conduct workshops, interviews, and research to understand needs. Support solution validation and user testing. Provide product and domain expertise for decision making. Collaborate with Solution Architects on technical feasibility. Break complex workflows into clear, testable user stories. Model current and future states of workflows and business processes. Identify inefficiencies and opportunities for improvement. Engage proactively with various teams (Customer Success, Product, Design, etc.). Ensure stakeholders have a shared understanding of scope and intent. Work closely with developers and testers to clarify requirements. Support UAT to confirm solution meets business requirements. Analyze data to identify risks, opportunities, and areas of improvement. Incorporate customer feedback and business metrics into story development. Build a deep understanding of the client's platform and customer pain points.