- Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers.
- Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information.
- Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase.
- Conduct follow-up communications with customers to confirm their satisfaction with the products and services received.
- Support the sales team with various tasks, including administrative support, data entry, and customer service efforts.
Microsoft ExcelCustomer serviceData entry+2 more