Associate Customer Success Manager

2+ years of experience in Customer Success or Account Management Proven success in account management or full-cycle sales Experience with Customer Success tools (Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase) Background in B2B2C, ideally within food/hospitality and technology Commitment to personal growth and continuous development Full fluency in English (reading, writing, and speaking)

Manage a large portfolio of 120+ customers Engage with at-risk customer segments Maximize product adoption and deliver customer value Mitigate churn risks Generate brand ambassadors Uncover expansion opportunities Provide feedback to shape product and offerings