Customer Success Manager (Equity-Based)

Bachelor’s Degree Required. 5+ years' experience in Customer Success, Account Management, Client Services, or similar in a SaaS environment. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities with a customer-centric mindset. Familiarity with SaaS products and willingness to learn new technologies. Ability to work collaboratively across teams.

Guide new customers through onboarding. Build strong relationships with strategic customers. Provide ongoing support and training to customers. Gather customer feedback for product development. Monitor customer health and drive renewals/upselling. Track and report on customer success metrics.