Homecare Scheduler - EG002

1-2+ years as Homecare Scheduler, Patient Care Scheduler, Patient Care Coordinator, or in U.S. healthcare operations/patient coordination roles. Experience in homecare, healthcare, senior care, or U.S.-based healthcare settings. Experience using scheduling platforms (WellSky, AxisCare, ClearCare) and EMR/EHR systems. Ability to manage 75+ clients and 300+ hours of schedules efficiently. Excellent written and verbal English communication with clear, confident delivery. Proven experience speaking with physicians, clinic staff, and healthcare providers professionally. Tech-savvy and quick to learn new platforms; comfortable with AI-driven scheduling tools. Strong critical thinking and ability to resolve urgent scheduling conflicts in real-time. Persistent and detail-oriented with thorough follow-up and accurate tracking. Strong organizational and time management skills managing multiple priorities. Past experience working with U.S.-based teams in fully remote setup. Thrives in remote settings with minimal hand-holding; self-motivated and proactive.

Assign caregivers to clients based on needs, skills, location, and availability. Manage caregiver schedules including call-outs, no-shows, and last-minute absences. Handle real-time scheduling adjustments for emergencies. Coordinate schedules between patients, caregivers, and clinical teams. Schedule patients for clinical consultations. Manage complex scheduling for 75+ clients and 300+ hours of care delivery weekly. Communicate schedule changes to caregivers and clients promptly. Confirm and document all appointments, reschedules, and follow-ups accurately. Proactively identify coverage gaps and resolve scheduling conflicts. Conduct outreach to physician offices via phone, email, and online fax. Coordinate with healthcare providers and pharmacies to secure signed Collaborative Practice Agreements (CPAs). Handle inbound and outbound scheduling calls and texts from caregivers, clients, and agencies. Maintain scheduling software (WellSky, AxisCare, ClearCare, or similar) with accurate caregiver-client information. Use EMR systems and proprietary AI-enhanced platforms for scheduling coordination. Document all communications, updates, and status changes accurately in CRM systems. Keep financial records updated in QuickBooks. Manage accounts payable and verify caregiver timesheets for accurate payroll processing. Ensure timely invoicing and payment collection from clients. Prepare profit & loss statements. Resolve scheduling conflicts, caregiver disputes, and coverage emergencies efficiently. Provide feedback and suggestions to improve scheduling processes and platform functionality.