Director, Revenue Operations

5+ years of experience in Revenue Operations, Sales Operations or a related GTM operations role in a B2B SaaS environment. Hands-on experience with HubSpot, Gainsight and Zendesk. Proven track record of building and scaling revenue operations processes and systems. Strong analytical skills with the ability to translate data into strategic recommendations. Experience partnering with senior GTM and Finance leaders. Excellent communication skills and ability to influence without direct authority.

Align revenue strategy, planning, and execution with Sales, Marketing, Customer Success, and Finance. Drive consistency across the customer lifecycle. Support annual planning, forecasting, and quota setting. Serve as the primary owner and architect of the revenue tech stack (HubSpot, Gainsight, Zendesk). Ensure clean data, scalable integrations, and system optimization. Build and maintain dashboards for pipeline health, bookings, retention, expansion, churn, and ARR metrics. Own forecasting accuracy and establish KPI definitions. Deliver actionable insights to executive leadership and the board. Design, document, and improve revenue processes. Identify and implement solutions for funnel friction points. Partner with Sales Enablement for onboarding, training, and tool adoption. Drive operational change through clear communication and stakeholder buy-in.