FleetShare Operations Specialist (Virginia)

Proven experience in managing deadlines and providing feedback on trends and customer challenges. Must hold a valid U.S. driver's license and an acceptable driving record. Must continue to keep a satisfactory driving record and remain eligible to be insured by the company’s vehicle insurance carrier. Excellent customer service, communication, and listening skills. Aptitude to learn FleetShare fleet management system, CRM, and LeaseWave. Strong Microsoft Office Suite skills. Effective time management and organizational skills. Critical thinking and problem-solving ability. Exceptional verbal, written, presentation, project management, and interpersonal skills. Ability to work independently and collaboratively. Familiarity with telematics software is a plus. Must be comfortable working on your feet for extended periods. Must be comfortable working outdoors in varying weather conditions. Requires frequent bending, kneeling, and reaching.

Serve as the primary contact for FleetShare locations and conduct site visits. Act as a subject matter expert, sharing consultative information with clients and internal partners. Facilitate documentation for new or renewing FleetShare users. Conduct inspections for new vehicles. Manage rental-related inquiries including repairs, billing, registration, and technology access. Build and maintain relationships with key onsite contacts. Manage usage in the defined territory to increase utilization and income. Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles. Provide KPI reporting for the assigned territory. Coordinate vehicle movements and material shipments. Handle billing for charges incurred within the assigned territory. Collaborate with cross-departmental teams. Troubleshoot product technology onsite. Take on additional projects as assigned.