Customer Service Agent (Call, Email & Chat)
4 - 5 USD per hour
Company:HelpFlow
Location:Philippines
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
ShopifySEOCustomer serviceTime ManagementWritten communicationMultitaskingCritical thinkingVerbal communicationActive listening
Requirements:
At least two years of Customer Service Experience for English-speaking businesses/clients/customers Proficiency with CRM software - Shopify Ability to multitask and strong time management skills Stable high-speed internet with backup (Minimum of 10 Mbps) Computer (laptop or desktop) with Quad-core CPU at least 2.5ghz or higher, 16GB RAM, 1GB GPU, at least 110 GB SSD Dual monitor with at least 1920 x 1080 display resolutions Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software Focused and quiet workspace Above average written and verbal English communication and comprehension skills Advance critical thinking skills
Responsibilities:
Convert calls/emails or chats into sales Provide world-class customer service Protect company's, clients', and visitors' information Work with the team to accomplish goals Update knowledge through continuous learning Ensure right equipment and a proper place to work productively
