Mid-Market Customer Success Manager
Company:Joist AI
Location:United States
Languages:English
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Adobe Creative SuiteAdobe InDesignArtificial IntelligenceMicrosoft Office SuiteCustomer SuccessCRM
Requirements:
- Minimum 5+ years relevant experience in AEC marketing, customer success or account management
- AEC experience is a plus
- Demonstrated 'self-starter' with a history of completing tasks with limited oversight
- Experience working with and desire to work directly with customers
- Proficiency in Adobe Creative Suite (primarily InDesign), Adobe Acrobat, Microsoft Office Suite
- Previous experience with CRMs
- Proactive mindset with excellent organizational and time management skills
- Ability to think critically and problem solve in fast changing environments
- Experience building relationships and communicating at the executive level
- Strong proficiency in generative AI tools (ChatGBT, Claude, etc.)
- Ability to leverage RevOps tools to optimize the customer journey
Responsibilities:
- Guide new customers through onboarding
- Address customer inquiries and issues
- Build and maintain client relationships
- Conduct training sessions and webinars
- Gather customer feedback
- Monitor customer usage and success metrics
- Proactively check in with customers
Similar Jobs:
Customer Success Manager (Mid-Market)
Company:Zscaler Red Canary
100000 - 115000 USD per year
View details