Customer Success Manager - Mid Market

Posted about 2 months agoViewed

100000 - 130000 USD per year

U.S.Full-TimeSaaS

Company:Benepass

Location:U.S.

Languages:English

Seniority level:Middle, 4-6 years

Experience:4-6 years

Skills:

Data AnalysisCustomer SuccessSaaSAccount ManagementClient relationship managementCross-functional collaborationRelationship management

Requirements:

4-6 years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space Direct experience working in the Benefits space Proven track record of managing and growing midmarket accounts Demonstrated ability to analyze data and business insights Ability to interact with customer teams at various levels

Responsibilities:

Manage a portfolio of midmarket clients through all stages of the customer lifecycle Drive admin platform education and adoption Identify growth opportunities within accounts Monitor customer health metrics Gather and communicate customer feedback Develop scalable processes and resources for midmarket clients