Customer Success Manager - Mid-Market

5+ years of experience in enterprise-level customer success, implementation, or account management roles. Proven ability to meet or exceed growth targets. Skilled at building and deepening strategic relationships with partners, team members, and customer stakeholders. Proficient in Google Sheets, Excel, or other data tools to analyze account data. Strong growth mindset and results orientation. Ability to influence through data analysis and compelling storytelling. Exceptional communicator with the skill to push back constructively. Excellent presentation skills in both webinar and live formats. Highly organized with strong project management skills. Thrives in dynamic, startup environments with a bias towards collaboration, adaptability, and goal orientation. Self-aware and humble with a "no ego" approach to teamwork.

Manage the end-to-end client lifecycle for partnership customers. Lead and optimize implementation projects. Cultivate strategic, growth-focused relationships with customers. Shape strategic initiatives that drive growth within Customer Success. Provide clients with quantitative and qualitative data through reporting and reviews. Develop and execute growth-oriented account plans. Act as the voice of the customer internally to drive satisfaction and opportunities.