Aftermarket - Technical Support I

Fluency in English is a requirement (Written & spoken) 1+ years of customer support or technical support experience Strong communication skills and the ability to explain technical issues in simple terms Experience using support tools such as Salesforce, Confluence, or similar platforms Ability to follow structured procedures while handling a variety of customer and operational tasks Comfort troubleshooting multi-step issues and learning new systems or technical concepts Strong attention to detail and ability to work with accuracy in a fast-paced environment

Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues Explain technical concepts in simple, straightforward language Provide accurate updates, set expectations, and ensure a positive support experience Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles Escalate complex issues appropriately and document them clearly for higher-level teams Process transactions, payouts, account updates, and ID verification in line with policy Ensure accuracy and compliance when handling sensitive customer and financial information Maintain detailed case documentation in Salesforce and other internal tools Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge