Aftermarket - Technical Support I
Company:GoDaddy
Location:Bulgaria, EEST
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
SalesforceCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationConfluenceEnglish communicationTroubleshootingTechnical support
Requirements:
Fluency in English (Written & spoken) 1+ years of customer support or technical support experience Strong communication skills Experience using support tools such as Salesforce, Confluence, or similar platforms Ability to follow structured procedures Comfort troubleshooting multi-step issues Strong attention to detail
Responsibilities:
Communicate with customers via email, phones, chat, or internal systems Explain technical concepts in simple, straightforward language Provide accurate updates and set expectations Troubleshoot operational and technical issues Escalate complex issues and document them Process transactions, payouts, account updates, and ID verification Ensure accuracy and compliance with sensitive information Maintain detailed case documentation in Salesforce and other internal tools Navigate Salesforce, Confluence, Slack, and diagnostic tools Participate in training and skill-building activities
