52003728459 - Customer Service Representative (E-commerce)

Proven hands-on experience using Gorgias for customer support Background in non-voice eCommerce customer service Excellent written English communication skills Highly detail-oriented, responsive, and able to manage tickets in real time Strong problem-solving skills and ability to work independently Comfortable handling high ticket volumes while maintaining quality

Respond promptly to customer inquiries via email and live chat Manage and resolve customer support tickets using Gorgias Handle order-related concerns (status, shipping, returns, refunds, product inquiries) Maintain focus, responsiveness, and accuracy Deliver clear, friendly, and solution-oriented written communication Escalate complex issues to appropriate internal teams Follow SOPs and identify workflow improvement opportunities