Sr. Systems Integration Engineer

Direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders). Previously worked in technical field services, implementation, or installation roles with a strong customer-facing component. Comfortable traveling up to 50% of the time for on-site deployments. Work autonomously and own projects end-to-end. Thrive in cross-functional environments and enjoy partnering with Engineering and Product. Take initiative, communicate clearly, and leave things better than you found them.

Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. Serve as the primary technical point of contact during customer onboarding and early adoption. Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. Provide Tier 2 technical support and troubleshoot escalated issues. Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams. Contribute to process and documentation improvements.