Sr. Systems Integration Engineer

Direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders). Previously worked in technical field services, implementation, or installation roles with a strong customer-facing component. Comfortable traveling up to 30% of the time for on-site deployments. Autonomous work ethic and project ownership. Proactive issue identification and resolution. Ability to thrive in cross-functional environments and partner with Engineering and Product. Initiative, clear communication, and a drive to improve processes.

Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.