Order Operations Manager

5+ years of experience in Order Operations, Revenue Operations, or similar role, preferably at a high-growth SaaS company. Strong understanding of order management processes and systems. Deep expertise in Salesforce and other modern CPQ tools. Extensive experience with Enterprise deal structures. Ability to lead cross-functional projects for order-to-cash process transformations. Experience with CSP Marketplaces. Deep understanding of Salesforce dependent objects, fields, and flows. Excellent analytical and problem-solving skills with meticulous attention to detail. Concise communication and strong interpersonal skills. Strong customer-centric approach.

Review and book sales orders and contracts for accuracy and compliance. Manage conversion of opportunities to billing schedules and revenue recognition. Serve as escalation point for order booking, credit memos, and complex deals. Ensure seamless handoff between Sales and Finance. Own integrity of subscription and revenue data for reporting. Act as CPQ power-user and contribute to system enhancements. Partner with Revenue Operations on product catalog, pricing, and discounts. Audit booking and billing lifecycle to identify bottlenecks. Drive business process improvements in Quote-to-Cash and Revenue processes. Document existing processes and advise new hires. Handle large booking volumes and meet deadlines.