Customer Success Manager (Remote from Croatia)
Company:
Location:Croatia, EMEA hours
Languages:English
Seniority level:Manager, 4-6 years
Experience:4-6 years
Skills:
Communication SkillsProblem SolvingRESTful APIsAccount ManagementReportingCross-functional collaborationRelationship managementCustomer SuccessSaaS
Requirements:
4-6 years of experience in a customer success or client-facing role Experience in SaaS, APIs, or fintech platforms Strong communication skills Ability to work remotely and independently across EMEA hours Proven ability to manage customers of varying sizes Problem-solving mindset Adaptability and willingness to collaborate
Responsibilities:
Serve as the main point of contact for B2B/enterprise customers Ensure customer satisfaction, retention, and success outcomes Manage escalations and mitigate risks Drive adoption of platform features Collaborate with Product, Sales, and Operations teams Provide executive reporting (e.g., QBRs) Develop strategies for customer experience optimization
