Customer Support Representative (Costa Rica)
20000 USD per year
Company:
Location:Costa Rica, PST
Languages:English, Spanish
Seniority level:Entry
Skills:
SalesforceCommunication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingFluency in EnglishVerbal communicationTroubleshootingActive listeningCustomer support
Requirements:
Customer-facing support experience, preferably at a software company. Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages. A designated work from home area with high-speed internet connection and free from interruptions and background noise. Experience working in a fast-paced environment. Experience with a telephony system such as Talkdesk or RingDNA.
Responsibilities:
Respond to inbound phone calls, chats, and emails from customers and their guests. Maintain customer satisfaction level over 90%. Log all activities and interactions with customers using Salesforce. Communicate and collaborate with team on Slack.
