Technical Support Advisor Out of Hours

Posted about 9 hours agoViewed
United KingdomFull-TimeTech Provider
Company:Focus Group
Location:United Kingdom
Languages:English
Skills:
Microsoft Active DirectoryCustomer serviceLinuxTroubleshootingTechnical support
Requirements:
Experience in technical support (telecoms or IT services). Strong understanding of systems, applications, and networks. Skilled with remote desktop tools. Skilled with ticket management systems. Knowledge of ITIL methodology (incident, change, request). Excellent communication skills. Ability to remain calm under pressure, prioritize tasks, and maintain a customer-focused approach. CompTIA, MCITP, or experience with cloud phone systems (Horizon, LG, Wildix, EvolveIP) are nice to have.
Responsibilities:
First point of contact for customers via calls, emails, chat, and portal. Provide 1st and 2nd line support for telecoms, IT, and data services. Troubleshoot, resolve, and escalate technical issues. Keep customers updated on issue resolution. Collaborate with colleagues and third parties to resolve problems. Monitor alerts, incidents, and cases.
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