Customer Service Advisor - Energy (Remote UK)
Company:
Location:United Kingdom
Languages:English
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailAdaptabilityCritical thinkingTeamworkEmpathyTroubleshootingActive listening
Requirements:
Enthusiasm for providing excellent customer service. Willingness to learn and adapt to changes. Ability to work collaboratively within a team. Passion for environmental sustainability. Proactive approach to identifying and fixing problems. Resilience and ability to handle challenging customer interactions.
Responsibilities:
Help customers understand their energy bills, meters, and tariffs. Solve customer problems related to billing, meters, and complex energy issues. Handle customer queries and complaints from beginning to end. Engage in natural conversations to deliver solutions. Provide support and advice on greener energy choices.
