Focus Group

FocusGroup provides integrated design, architecture, project management, construction management, and consulting services. .

11-50 employees

Founded 1974

Consulting

Private Company

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Consulting Construction Project Management

Open Positions3

United KingdomContractTechnology ServicesPosted

IT Service Transition Lead

Leading end-to-end service transition planning and execution.
Coordinating handover between project delivery, engineering, and service delivery teams.
Managing transition documentation, RAID logs, and go-live readiness criteria.
Acting as a key point of contact for client stakeholders throughout transition.
Identifying and mitigating transition risks across a multi-site network.
Providing transition governance, reporting, and executive-level updates.
Confirming target operating model readiness including support ownership, SLAs, OLAs, and escalation paths.
Planning and coordinating knowledge transfer sessions for service desk and engineering teams.
Driving operational acceptance and formal service acceptance into BAU support.
Planning and managing Early Life Support and hypercare periods.

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About Focus Group

Focus Group transforms complex business technology into streamlined solutions for over 30,000 UK SMEs. From their roots in telecoms, they have expanded into a comprehensive provider, offering everything from IT support and cloud services to robust cybersecurity and energy solutions. With a £300m revenue and a recent $1bn valuation, Focus Group is rapidly expanding its managed services division, empowering businesses with the technology and support they need to thrive and grow. They are committed to simplifying the technological landscape, providing a single point of contact and unified billing for all essential services.

How We Work

Focus Group thrives on a culture of innovation, evolution, and an entrepreneurial spirit that has been integral since its founding in 2003. They prioritize an inclusive and collaborative environment where every individual's contribution is valued, fostering a sense of pride and teamwork. Continuous learning is encouraged, with internal employee networks and a commitment to doing the right thing. The company celebrates achievements through annual awards, recognizing the passionate and fresh-thinking attitude of its people.

Engineering at Focus Group

Focus Group is deeply invested in leveraging cutting-edge technologies to deliver exceptional services. Their technical approach emphasizes data, automation, and cloud excellence to continuously improve operations and serve their 30,000+ customers. Engineers at Focus Group solve complex infrastructure challenges, focusing on platforms like Microsoft Azure, DevOps, and Infrastructure-As-Code with Terraform. They are instrumental in building and automating IaC deployments for consistency and scale, ensuring the health, security, and performance of sophisticated cloud environments. The company's technology stack includes key components for mobile compatibility, secure communication protocols like SSL and HSTS, and efficient content delivery. They also utilize technologies like Microsoft Exchange Online and Office 365 Mail for seamless communication. This focus on robust, scalable, and secure technology underpins their commitment to setting new industry standards in managed service excellence.

Why Join Us

Grow with a rapidly scaling tech business that achieved a $1bn valuation in 2024, backed by Hg Capital.
Shape the future of managed services, contributing to a company setting new industry standards for 30,000+ SME customers.
Work in a supportive, collaborative environment that champions continuous learning and professional development.
Enjoy remote or hybrid work flexibility, fostering autonomy while being part of a high-performing team.
Make a tangible impact by designing and implementing transformative technical solutions for diverse businesses.

Benefits & Perks

Competitive salaries with OTE (On-Target Earnings) potential up to £60,000-£70,000+ for Pre-Sales roles.
Remote or hybrid working arrangements across the UK, offering flexibility and work-life balance.
Opportunities for career progression within a high-growth organization.
Learning and development programs to enhance your skills and expertise.
Employee Assistance Programme (EAP) providing 24/7 counseling services for employees and their families.