Focus Group

πŸ‘₯ 11-50ConsultingConstructionProject ManagementπŸ’Ό Private Company
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Focus Group is a leading UK-based provider of essential business technology, offering comprehensive telecoms, IT, and connectivity solutions to SMEs and large enterprises. We're known for our integrated approach, providing a single point of contact and streamlined billing for all your technology needs. Our expertise spans telecoms, mobile, connectivity, IT solutions, cybersecurity, and energy. We pride ourselves on building lasting partnerships and understanding each client's unique requirements to deliver tailored solutions. Our team of expert engineers utilizes a robust tech stack, including Microsoft 365, Azure, AVD, Windows Server, HPE networking solutions, Meraki, SonicWall, and employs leading cybersecurity practices like Zero Trust and SASE. We foster a collaborative and inclusive engineering culture, recognized by our 2021 award as one of the UK's best 100 companies to work for and a 2023 BVCA Vision Award winner. Our commitment to employee growth and well-being creates an environment where individuals thrive and make a significant impact. Focus Group's rapid growth reflects our commitment to innovation and client success. We are actively expanding through strategic acquisitions, integrating new companies into our existing infrastructure to provide even broader service offerings. Our commitment to our employees, our clients, and the continuous development of our business makes Focus Group a dynamic and rewarding place to work, offering a variety of career opportunities for skilled IT professionals. We offer a blend of remote and on-site work, empowering our team to collaborate effectively while maintaining a work-life balance. With a focus on continuous improvement, we are always seeking innovative ways to support our customers and remain at the forefront of the technology sector.

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πŸ“ United Kingdom

🧭 Full-Time

πŸ’Έ 29000.0 GBP per year

  • Sound understanding of networking and cyber security concepts, including LAN, WLAN, WAN, and Firewalls.
  • Commitment to continuous learning and maintaining knowledge of Enterprise portfolio.
  • Ability to work both independently and as part of a team.
  • Fluent communication in English, both verbally and in writing.
  • Strong time management and punctuality.
  • Technical comprehension for successful Service Delivery.
  • Resilience and results orientation with the ability to thrive in a fast-paced environment.
  • Commercial awareness and flexibility in work location.
  • Build and maintain strong customer relationships to enhance satisfaction and retention.
  • Own the resolution of all reactive tickets in the Enterprise support Incident management system.
  • Implement assigned proactive tasks as outlined by the Service Delivery Operations Manager.
  • Centralise technical support for Field Engineers for onsite incidents and configuration tasks.
  • Provide escalation support to other lines of support and demonstrate troubleshooting skills.
  • Assist in creating local support processes such as alerting mechanisms and proactive scheduling.
  • Complete out of hours support as part of the on-call rota.

CiscoCybersecurityNetworkingTechnical support

Posted 7 days ago
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πŸ“ United Kingdom

🧭 Full-Time

πŸ” IT Services

  • Relevant technical background in an MSP environment, ideally in senior technical delivery, account management, or project management.
  • Strong understanding of operational support systems and their components.
  • Excellent problem-solving and strategic thinking skills.
  • Extensive experience in strategic technology planning and execution.
  • Outstanding communication and interpersonal skills to influence stakeholders.
  • Solid understanding of M365, Azure, AVD, Windows Server, and related storage/ne​tworking solutions.
  • Understanding of Cyber technologies, including Zero Trust, SASE, and ISO27001.
  • Experience in IT MSP technology platforms including PSAs and RMMs.
  • Full drivers license and willingness to travel.
  • Ability to work under pressure, strong organizational skills, and attention to detail.
  • Conduct thorough assessments of the operational support systems of the acquired IT MSPs to develop integration strategies.
  • Provide proposal documents regarding the integration approach and be accountable for onboarding into operational teams.
  • Justify the retention of existing systems and detail coexistence within Focus Group.
  • Collaborate with cross-functional teams for seamless systems integration.
  • Develop and implement an IT vendor migration strategy and understand the IT customer journey.
  • Identify integration risks and develop mitigation plans.
  • Document integration processes and create technical specifications.
  • Provide regular updates on integration progress, risks, and outcomes.

Project ManagementStrategyAzureAttention to detailDocumentationInterpersonal skills

Posted 3 months ago
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πŸ“ Basingstoke, London, Berkshire, England, United Kingdom

🧭 Full-Time

πŸ’Έ 30000 - 35000 GBP per year

πŸ” Business technology, digital workplace solutions

  • Prior experience in an IT or Telecom Support or Delivery role.
  • Ability to work efficiently both individually and as part of a team.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Flexibility to adjust working hours and stayover for larger projects.
  • Full valid UK driving license for field roles.
  • Excellent troubleshooting skills.
  • Experience with the Microsoft technology stack including Windows Desktop, Windows Server, and M365.
  • Undertake maintenance work on customers' ICT services, updating case management and field services tools.
  • Provide installation and configuration services for a wide range of ICT solutions.
  • Deliver high quality customer experience in the installation or maintenance of IT or Telephony services.
  • Support colleagues remotely or onsite as required.
  • Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers.
  • Audit and document client infrastructure.
  • Support the delivery of small, medium, and large projects as part of a team.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationTroubleshooting

Posted 3 months ago
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