Lead and coach Online Unit Coordinators (OUCs) Oversee workforce planning, recruitment, and onboarding of Online Learning Advisers (OLAs) Maintain oversight of unit delivery each teaching period Implement assessment best practices, including strategies for AI integration Resolve delivery challenges, including student complaints, plagiarism cases, and Moodle errors Review unit Moodle sites for accreditation compliance Develop delivery plans Analyse student feedback to inform unit improvements and retention initiatives Facilitate collaboration between delivery and learning design teams Act as an escalation point for quality assurance issues Support continuous improvement