Customer Success Manager
Company:Broccoli AI
Location:United States
Languages:English
Seniority level:Manager, 3-6+ years
Experience:3-6+ years
Skills:
Business IntelligenceData AnalysisProduct ManagementCross-functional Team LeadershipOperations ManagementRelationship buildingAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements:
3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company Proven ability to manage complex, high-touch customers and drive long-term value Comfortable working with operational and executive stakeholders across growing organizations Data-driven and outcomes-focused—you tie product usage to business impact Strong communicator who can explain technical concepts in clear, practical terms Thrives in fast-moving environments with real ownership and accountability
Responsibilities:
Own the end-to-end success of a portfolio of mid-market and enterprise customers Lead onboarding and implementation for multi-location operators Drive adoption and measurable ROI by helping customers operationalize Voice AI Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts Build trusted relationships with operators, call center leaders, and executive stakeholders Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback Act as the voice of the customer, translating insights into product improvements and roadmap priorities
