Managing Director (MD) - Australia

1-3 years of experience in senior leadership roles within the software or technology sector Strong skills in developing and executing strategic business plans across multiple functions Demonstrated success in driving revenue growth and market expansion Hands-on approach to managing daily operations and improving operational excellence Exceptional leadership with the ability to inspire and manage cross-functional teams Results-oriented with a focus on achieving targets and continuous improvement Strong commitment to customer success and care Excellent communication and interpersonal skills for influencing stakeholders Innovative, proactive, and adaptable with a collaborative mindset

Own financial and non-financial goals Develop and communicate vision, strategies, and philosophies for growth and profitability Manage day-to-day operations including sales, R&D, and customer support Attend promotional events like tradeshows and panels Drive revenue growth through sales strategies and new opportunities Develop sales operations and infrastructure for scale Maintain competitive intelligence and generate industry trend reports Improve use of Salesforce for forecasting and insights Create and implement sales team KPIs and performance dashboards Manage key relationships with large accounts Execute customer success programs and client support initiatives Facilitate training sessions Monitor Customer Success metrics and coordinate satisfaction surveys Ensure clear product roadmaps are established and adapted Balance R&D investment with maintenance efforts Track Product Manager prioritization of R&D tasks Facilitate growth of Product Managers Ensure profitable projects by monitoring billable utilization and OPEX Establish strategies to increase NRR Track monthly results with Head of Professional Services Drive revenue, profit, customer retention, and expense ratio improvements Review revenue results/forecasts and costs Participate in the development of internal department policies Drive P&L, ROI, EBITDA, rule of 40, and ARR/IRR performance Partner with HR lead on talent retention, development, local culture, and employment legislation Engage in M&A activities and oversee post-acquisition integration