Account Director, Client Strategy (Remote Canada)
Company:Directive Consulting
Location:Canada
Languages:English
Seniority level:Director, 7-12 years
Experience:7-12 years
Skills:
LeadershipBusiness DevelopmentGoogle AnalyticsCross-functional Team LeadershipStrategyStrategic ManagementSEOMentoringNegotiationAccount ManagementClient relationship managementRelationship managementSales experienceMarketingStakeholder managementDigital Marketing
Requirements:
7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps. Experience partnering with VP-, CMO-, and CRO-level client stakeholders. Executive Communication skills. Commercial Acumen. Strategic Operator abilities. Cross-Functional Leadership. Growth Mindset.
Responsibilities:
Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients. Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps. Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. Lead QBRs & Executive Storytelling. Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. Proactively identify client risks and mitigate issues. Mentor strategists, analysts, and project teams.
