Senior/Staff/Principal Content Designer (ACF)

Able to advocate for the value of a content-driven approach through training and guiding team/stakeholders Can think strategically about the role of content and its impact on business and user experience Able to take an evidence-based, decision-making approach through user testing Able to apply best practices for writing user-centered content, from microcopy to content standards Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML) Ability to work successfully within a professional services environment Passionate about creating better public outcomes through great government services Ability to travel for work from time to time

Improve government services by tailoring pertinent information to the needs of their users Research, edit, write, and organize content describing government programs and initiatives Write clear, usable, and accessible text in plain language Set the tone for content and develop a unified voice Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications Test content with users and make adjustments based on user feedback Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products Plan and facilitate content strategy workshops and brainstorming sessions