Improve government services by tailoring pertinent information to the needs of their users Research, edit, write, and organize content describing government programs and initiatives Write clear, usable, and accessible text in plain language Set the tone for content and develop a unified voice Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications Test content with users and make adjustments based on user feedback Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products Plan and facilitate content strategy workshops and brainstorming sessions