Senior Customer Success Manager, Enterprise

Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role. Background managing complex, global Enterprise accounts. Formal or informal project management expertise. Experience collaborating with and orchestrating a large cross-functional account team. Background in SaaS, a plus. Background in HR or Talent Acquisition, a plus.

Provide strategic direction for clients on Greenhouse products and industry trends. Illustrate business value by defining clear metrics and proof points for customer engagements. Demonstrate thought leadership and act as a valued internal resource. Establish and grow relationships with clients across all organizational levels. Utilize data to provide product and strategy recommendations. Develop a vision and lead innovation through projects and initiatives. Identify upsell opportunities and assist in renewing/expanding customer contracts. Orchestrate success by working closely with internal teams to deliver value and improve processes. Utilize learning and development budget for professional growth. Undertake additional projects and responsibilities as business needs require.