Engagement Manager, LATAM
Company:Sprout.ai
Location:Chile, Brazil, Mexico
Languages:English, Spanish, Portuguese
Seniority level:Lead
Skills:
LeadershipProject ManagementArtificial IntelligenceBusiness AnalysisMachine LearningMentoringAccount ManagementStakeholder managementChange ManagementCustomer Success
Requirements:
Confident communication in Portuguese, Spanish, and English A proven track record of successfully delivering complex software projects Experience serving enterprise customers Strong commercial awareness Excellent stakeholder management and executive presence Hands-on project management skills Ability to work independently in an emerging-market
Responsibilities:
Own the relationship with Sprout Customers post-sale End to end project delivery for enterprise customer engagements in LATAM Act as the single point of contact for customer stakeholders Develop and execute Success Plans Drive adoption, change management and ROI realisation Manage risks and escalations proactively Customer Satisfaction Identify expansion and up-sell opportunities Create and localise processes Create/localise customer-facing collateral, onboarding templates, and training in Spanish and Portuguese Be an active voice of the customer
