Part-time Patient Success Advocate
20 - 22 USD per hour
Company:Cadence Health
Location:United States, EST
Languages:English
Skills:
JiraCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMicrosoft Office SuiteAdaptabilityRelationship buildingEmpathyTroubleshootingActive listeningAbility to learnData entry
Requirements:
Multi-channel (voice, email, SMS) help desk experience interacting directly with the consumer. Experience with Zendesk is a plus. Experience in a customer-facing healthcare related field. Remote patient monitoring support experience is a plus. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment.
Responsibilities:
Provide courteous and professional assistance to customers via phone, email, and chat. Address inquiries, troubleshoot technical issues, reschedule appointments, and provide solutions. Educate customers on the features, functionalities, and benefits of Cadence technology products and services. Conduct follow-up communication with customers to ensure issue resolution and gather feedback. Appropriately escalate patient concerns to necessary care delivery teams.
