Senior Network Engineer, Network Operations
F
Five9Cloud Contact Center Software
United StatesFull-TimeSenior
Salary104000 - 289300 USD per year
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Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- AWSLeadershipProject ManagementCiscoElasticSearchGCPKubernetesGrafanaPrometheusCI/CDMentoringDevOpsTerraformTroubleshootingAnsible
Requirements
- Bachelor's degree in computer science or related technical field, or equivalent practical experience
- Proven technical expertise in fast-paced, dynamic, production environments
- Extensive hands-on experience and advanced troubleshooting capabilities with data center fabric and software-defined networking (SDN) technologies, including VXLAN, NX-OS, OpenStack Neutron, Calico (Kubernetes), and enterprise routing and switching
- 8+ years of experience in technology roles, including 3+ years serving as a technical subject matter expert
- Strong understanding of, with hands-on experience with dynamic routing protocols, particularly BGP
- Demonstrated experience developing root cause analyses and implementing error prevention and corrective action procedures
- Experience defining, measuring, and reporting site reliability using SLI/SLO metrics
- Proven experience designing, implementing, or operating large-scale data centers and complex infrastructure environments
- Hands-on knowledge and operational experience with Cisco Nexus, F5, and Palo Alto platforms
- Experience managing and operating public cloud networking environments; Google Cloud Platform (GCP) and AWS experience preferred
- Strong experience with incident response, change management, and operational governance practices
- Demonstrated project management skills
- Excellent communication skills
- Proven experience automating infrastructure processes and deployments
- Demonstrated ability to drive and scale a culture of automation
Responsibilities
- Design and deliver next-generation data center fabric architectures
- Provide technical leadership and mentorship to a team of engineers
- Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines
- Own and support all operational aspects of network security infrastructure
- Track and manage projects, processes, and technology initiatives
- Analyze historical network incidents to identify systemic issues and perform root cause analysis
- Lead the review, analysis, and execution of network change requests
- Develop and report operational and performance metrics using observability platforms
- Manage and operate data center fabric services across hybrid and multi-cloud environments
- Participate in incident response activities
- Foster a culture of continuous improvement
- Lead the introduction of new processes and automation capabilities
- Maintain strong operational focus on data center fabric technologies
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