Bachelor’s degree in computer science, IT, or engineering preferred 5 or more years’ experience in NICE CXone and UC environments 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems Experience with enterprise level CCaaS architecture for complex business needs Network infrastructure experience Experience creating and presenting to executive level stakeholders (technical and non-technical) Team Player Desire to work in a fast-paced environment Excellent customer-facing presentation skills Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Contact Center as a Service (CCaaS) software management and domain experience NICE CXone and CXone Studio Experience 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Ability to work US daytime hours