Senior Engineer, NICE CXone

Bachelor’s degree in computer science, IT, or engineering preferred 5 or more years’ experience in NICE CXone and UC environments 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems Experience with enterprise level CCaaS architecture for complex business needs Network infrastructure experience Experience creating and presenting to executive level stakeholders (technical and non-technical) Team Player Desire to work in a fast-paced environment Excellent customer-facing presentation skills Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Contact Center as a Service (CCaaS) software management and domain experience NICE CXone and CXone Studio Experience 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Ability to work US daytime hours

Develop, test, and deliver the NICE CXone software platform Implement the NICE CXone software Design and development of products and features Unit testing and code reviews Resolve defects encountered during the QA cycle Support the production environment Assist other developers in a team environment Design and present projects to improve current process and overall platform Code and test projects Deliver high-quality software on time Attend meetings and training as required Work with system analysis and project management