Customer Success Manager- Media Buying (m/f/d)

2+ years of experience managing performance-driven web clients Hands-on experience with programmatic or digital advertising platforms Proven ability to build and drive processes that truly move the needle for clients Capable of working independently and collaboratively Strong analytical skills A proactive mindset Attention to detail

Form a deep understanding of the client’s business & goals Provide DSP advisory and strategic consultation from the onboarding phase Maintain detailed internal documentation of client information, interactions, feature requests, and campaign strategies Conduct engaging and informative Quarterly Business Reviews Co-manage and optimize campaigns with the Client or Trading team Report on account progress weekly / bi-weekly Set and achieve monthly and quarterly growth and milestone targets Owning end-to-end client success and results Proactively identify and address emerging client needs Work closely with the product team on enhancements based on client feedback Efficiently troubleshoot issues and communicate them to the product and technical teams Provide regular feedback to management about client needs, market & competitor intelligence