Senior/Staff/Principal Product Designer (CMS)

Experience planning, conducting, and synthesizing research to inform product design Ability to design scalable end-to-end flows and interactions grounded in usability and accessibility best practices Skills in creating interfaces with clear information hierarchy, visual design, and maintainability in mind Familiarity with structured design processes and how to apply them in lean/agile environments Strong facilitation and communication skills with users, teammates, and stakeholders Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract Ability to work effectively in a professional services environment Passion for improving public outcomes through great government services A mindset and work approach that align with Skylight’s core values

Partner with product managers, engineers, and researchers to shape product strategy and ensure solutions meet user needs Plan and conduct research to uncover needs, policies, and operational constraints, then synthesize findings into actionable insights and artifacts Define end-to-end flows and interaction patterns that scale across complex systems and service journeys Create interfaces that are clear, usable, and accessible, while evolving design systems for reuse and consistency Prototype quickly and iteratively — from sketches to clickable mockups — to validate ideas and reduce risk Build accessibility, privacy, and security into designs from the start, including Section 508 of the Rehabilitation Act (Section 508) standards Align design decisions with measurable outcomes such as objectives and key results (OKRs) and key performance indicators (KPIs) Help federal teams sustain improvements by delivering training and enablement, and by leaving behind reusable resources such as templates, playbooks, and decision records