Contract Customer Success Manager
Company:Customer.io
Location:Australia, New Zealand, Australia or New Zealand time zones
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementRESTful APIsCRMCustomer Success
Requirements:
3+ years of experience as a Customer Success Manager (or similar customer-facing role) with a technical SaaS product. Strong comfort communicating with technical and non-technical stakeholders. Background in SaaS, ideally with marketing automation or related platforms. Familiarity with APIs, data integrations, logic flows, and templating languages.
Responsibilities:
Manage onboarding and implementation for a portfolio of customers. Host transition and planning calls with stakeholders. Partner with customers to create and execute effective campaigns. Serve as customer's first point of contact for dedicated support and troubleshooting. Proactively follow up with customers after onboarding. Advise on best practices for campaign design, segmentation, integrations, and lifecycle messaging. Support contracts team by setting up renewals for success.
