Account Manager (JOB ID:IOHAM)

Proven experience in a customer-facing role (e.g., Account Executive, Customer Success Manager) Strong interpersonal and communication skills with a client-focused approach Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively Ability to work independently, take initiative, and problem-solve proactively Experience working in or with recruitment, staffing, or a related field is a plus Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous C1 English level is required

Serve as a point of contact for clients after sign-up Communicate project timelines, milestones, and deliverables Proactively engage with clients to understand needs and gather feedback Monitor client accounts and ensure regular follow-ups Maintain close contact with clients to gather feedback on candidates Keep detailed records of client interactions Collaborate with the recruitment team to align on client needs Address client issues or concerns and escalate when necessary Develop strong, long-term relationships with clients Identify opportunities to offer additional services Present tailored solutions and close upsell opportunities Educate clients on best practices for working with virtual assistants Set clear expectations around response times, deliverables, and communication protocols Ensure clients stay on track with the recruitment process