IT Support Specialist (Brazil or Peru)

Knowledge of Microsoft operating systems (Windows 11, Windows Server). Understanding of Active Directory and DNS. Understanding of network topologies (wired/wireless networking, switching, security, VLANs). Basic security hardening or penetration testing, and experience conducting audits. Proficiency in PowerShell for system administration and automation. Experience supporting organizations to achieve Cyber Essentials or Cyber Essentials Plus. Office 365 and Azure administration experience. Experience building, configuring, and troubleshooting server and workstation hardware. Experience with endpoint security solutions and managed email security. Experience with patch management, configuration management, or mobile device management solutions. Experience with managed deployment of client applications or application migration. SQL Server or SQL database administration and upgrades. Experience supporting common end user software including Microsoft Office.

Provide first line technical support through ticketing platform, email, phone, and remote support tools. Diagnose and resolve common desktop, laptop, printer, application, and basic networking issues. Set up and configure new user accounts, devices, and applications. Assist with routine maintenance tasks, patching, updates, and monitoring. Escalate more complex or unfamiliar issues to senior engineers. Support small project tasks under the guidance of senior team members. Document work, updates, and solutions clearly and consistently. Coordinate laptop procurement and equipment logistics globally. Support expense administration and associated operational tasks.